Privacy Policy

1. Introduction and Scope

GymSupps ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

This Privacy Policy applies to information we collect on our website, through our services, in email, text, and other electronic communications, and through any other interactions you may have with us.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address, and other contact details you provide when filling out contact forms, creating an account, or communicating with us
• Account Information: Username, password, and other credentials used to access your account
• Business Information: Business name, gym information, and other details related to your business when you sign up for our services
• Payment Information: Billing address, payment method details, and transaction history (note: payment card details are processed by third-party payment processors and not stored by us)
• Communications: Records and copies of your correspondence with us, including email messages, chat logs, and customer service interactions
• Feedback and Reviews: Information you provide when you submit feedback, reviews, testimonials, or participate in surveys

2.2 Information We Collect Automatically

When you access or use our Services, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information
• Usage Information: Pages you visit, time spent on pages, links you click, search queries, and other actions you take on our website
• Location Information: General location data based on your IP address or device settings
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 6 for more details)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you interact with our social media accounts or use social login features
• Business partners and service providers who assist us in providing our Services
• Public databases and other publicly available sources

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Services: To provide, maintain, operate, and improve our Services, process transactions, fulfill orders, and respond to your inquiries
• Communication: To communicate with you about your account, our Services, updates, promotional offers, and other information that may be of interest to you
• Customer Support: To provide customer service and support, respond to your requests, and resolve disputes
• Personalization: To personalize your experience, customize content and recommendations, and remember your preferences
• Analytics and Research: To analyze usage patterns, conduct research, and generate insights to improve our Services
• Security and Fraud Prevention: To detect, prevent, and address fraud, security issues, and other potentially prohibited or illegal activities
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforce our Terms of Service
• Business Operations: To manage our business operations, including accounting, auditing, and other administrative functions

4. Third-Party Services and Data Sharing

We may share your information with third-party service providers and partners who assist us in operating our Services and conducting our business. These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

4.1 Analytics Services

We use Google Analytics and Google Tag Manager to collect and analyze information about how users interact with our website. These services use cookies and similar technologies to track and report website traffic. Google's use of your information is governed by Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or adjusting your browser settings.

4.2 E-Commerce Platforms

For users who utilize our webstore services, we integrate with Shopify and other e-commerce platforms. When you make purchases through these platforms, your information is processed according to Shopify's Privacy Policy and Terms of Service. We may share necessary information with these platforms to process orders, manage inventory, and provide customer support.

4.3 Payment Processors

We use third-party payment processors (such as Stripe, PayPal, or other payment service providers) to handle payment transactions. When you make a payment, your payment information is processed directly by these payment processors. We do not store your full payment card details. Payment processors' use of your information is governed by their respective privacy policies.

4.4 Contact Form and Communication Services

When you submit information through our contact forms, we may use webhook services and email service providers to process and deliver your messages. These services may have access to the information you provide in contact forms for the purpose of delivering communications.

4.5 Other Third-Party Services

We may also share your information with other service providers who assist us with:

• Hosting and cloud storage services
• Email marketing and communication platforms
• Customer relationship management (CRM) systems
• Shipping and fulfillment services
• Legal, accounting, and professional service providers

4.6 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to a third party as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.7 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a legal obligation.

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect and store information about your interactions with our Services. Cookies are small text files that are placed on your device when you visit a website.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
• Functional Cookies: Remember your preferences and settings to provide enhanced, personalized features
• Advertising Cookies: Used to deliver relevant advertisements and track campaign performance

5.2 Managing Cookies

Most web browsers are set to accept cookies by default. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our Services may not function properly.

You can also opt out of certain third-party cookies by visiting the Network Advertising Initiative's opt-out page or the Digital Advertising Alliance's opt-out page.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of data with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.

7.2 Correction and Deletion

You have the right to request that we correct inaccurate information or delete your personal information, subject to certain exceptions.

7.3 Opt-Out Rights

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or contacting us directly. You can also opt out of certain tracking technologies by adjusting your browser settings.

7.4 Do Not Sell

We do not sell your personal information to third parties. If this changes in the future, we will update this Privacy Policy and provide you with an opportunity to opt out.

To exercise any of these rights, please contact us at team@gymsupps.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

Our Services are not intended for children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children under 13 (or 16 in the EU). If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take steps to delete that information.

9. International Users

Our Services are operated in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

By using our Services, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy and applicable U.S. laws.

9.1 European Union Users (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

Our legal basis for processing your personal information includes: (1) your consent, (2) performance of a contract, (3) compliance with legal obligations, (4) protection of vital interests, (5) performance of a task carried out in the public interest, and (6) legitimate interests.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we collect, use, disclose, and sell
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You have the right to opt out of the sale of your personal information (we do not currently sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise your California privacy rights, please contact us at team@gymsupps.com. We will verify your identity before processing your request and respond within 45 days.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Factors that determine how long we retain information include:

• The nature and sensitivity of the information
• The purposes for which we collected it
• Legal and regulatory requirements
• The potential risk of harm from unauthorized use or disclosure

12. Links to Other Websites

Our Services may contain links to third-party websites, services, or applications that are not owned or controlled by GymSupps. This Privacy Policy does not apply to such third-party sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new "Last updated" date and, if the changes are significant, we may provide additional notice through email or other means.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: team@gymsupps.com

For privacy-related inquiries, please include "Privacy Policy" in the subject line of your email to help us respond to your request more efficiently.